"Äntligen avlastar tekniken oss där vi behöver det."

Helene Olsen is a psychologist at Dr. Dropin and has been using Journalia in her practice since its launch. For her, the tool has clearly changed her working life — from spending evenings on documentation to being fully present with her patients.

The documentation burden

As a psychologist in a busy clinic, Helene has a full patient list throughout the day. Therapy sessions require intense concentration and presence — and when the last patient has left, the work of documenting everything that was said and done during the day begins.

“I used to spend my evenings writing notes. It wasn't unusual for me to sit until nine or ten o'clock to finish the day. It took its toll, both professionally and personally,” says Helene.

The challenge isn't just the time it takes — it's also the quality. When you write notes hours after a session, you don't remember all the nuances. Important details can be lost, and you end up writing what you think the patient said, rather than what was actually said.

“Finally, technology that relieves us where we need it most”

When Helene started using Journalia, she was skeptical. Could an AI really understand the nuances of a therapy session? Would it feel intrusive to have a recording system in the room?

“I was unsure at first, but my patients were surprisingly positive. When they understood that the audio is never stored, and that only I see the note afterwards, they felt comfortable with it. And they notice that I'm more present now — because I'm not sitting there taking notes during the session,” says Helene.

She noticed the difference quickly. The note draft is generated automatically after the session, and Helene only needs to do a quick review afterwards to verify that everything is correct.

Concrete results

For Helene, Journalia has delivered three clear benefits:

• 2–3 hours saved daily: The time she previously spent writing notes in the evening is now freed up. She can go home to her family when the workday is over.
• Better note quality:Because the notes are based on the actual conversation — not on what she remembers hours later — they are more precise and complete.
• Greater presence: Without having to take notes during the session, Helene can devote all her attention to the patient. It gives her more space to do the therapeutic work.

A new working life

For Helene, Journalia isn't just about efficiency — it's about being able to practice her profession the way she wants to. Psychologists train to help people, not to write clinical notes. And now she can finally spend her time on what matters most.

“It might sound dramatic, but it has changed my profession. I look forward to going to work again. It's been a long time since I've been able to say that,” Helene concludes.

Helene Olsen is a psychologist at Dr. Dropin, where she provides therapy services focusing on cognitive behavioural therapy and emotion-focused treatment.