Terms of Use

Journalia offers a subscription-based service that transcribes consultations and generates drafts for medical records and other documentation. The Service is a support tool for healthcare professionals.

The agreement between the Customer and Journalia comprises:

1. 1.The Order/Order Form (e.g., confirmation at checkout, order confirmation via email, or a signed Order Form)
2. 2.These Terms
3. 3.Data Processing Agreement (DPA)
4. 4.Service Level Agreement (SLA)/Support Terms (if agreed)

In the event of conflict, the documents shall prevail in the order listed above. A signed Order/Agreement may specify deviations from these Terms.

The Service must be used responsibly and in accordance with its intended purpose. The Customer and the Customer's users shall:

• Quality Assure Drafts: Review, correct, and verify content before it is used in patient records or as a basis for decision-making.
• Exercise Professional Judgment: The Service does not replace clinical judgment.
• Comply with Regulations: Use the Service in accordance with applicable laws, duties of confidentiality, and internal procedures.
• Secure Access: Ensure proper access management and do not share personal login credentials.

It is not permitted to:

• Use the Service to generate medical diagnoses or medical advice intended to replace a physician/healthcare professional.
• Attempt to circumvent security, gain unauthorized access, or use automated tools (scraping/bots) against the Service.
• Reverse-engineer or copy underlying technology or source code.

The Customer is responsible for ensuring that all provided information is correct, and for all activity that occurs via the Customer's user accounts. The Customer must protect authentication methods (e.g., BankID/Buypass) and notify Journalia immediately upon suspicion of misuse.

The Service is provided as a subscription. The Customer's plan (monthly or annual), price, and payment method are stated in the Order.

• Monthly Subscription: Runs for one (1) month at a time and renews automatically until terminated. Termination takes effect from the end of the current period.
• Annual Subscription: Is binding for twelve (12) months and renews automatically for new 12-month periods unless terminated in writing at least thirty (30) days before expiration.
• Termination: Must be made in writing (email to support or via functionality in the application) within the deadline.

Trial periods, if offered, are specified in the Order.

Prices are stated in the Order and are quoted exclusive of VAT.

• Card Payment: Charged in advance according to the selected subscription.
• Invoice: Must be paid by the due date. Interest on overdue payments and potential recovery costs will apply in the event of late payment.
• Price Adjustments: Journalia may annually adjust prices in accordance with the Consumer Price Index (CPI) without prior notice. Other material price changes will be notified at least 30 days before they take effect and apply from the next renewal.
• Refunds: Amounts already paid are non-refundable, unless otherwise required by mandatory law.

If Journalia provides microphone(s) as part of the subscription, the following applies:

Journalia grants the Customer a limited, non-exclusive, and non-transferable right to use the Service for the Customer's internal purposes. The Customer acquires no ownership rights to the Service, software, or design.

The Service generates drafts based on speech and text. The Customer is solely and fully responsible for:

1. 1.Reviewing and verifying the accuracy of all drafts.
2. 2.Ensuring that final documentation complies with health personnel legislation and medical record-keeping requirements.
3. 3.Ensuring a legal basis for processing (e.g., information to the patient).

Journalia is not responsible for transcription errors, "hallucinations" in AI-generated text, or decisions made based on unverified drafts.

Journalia processes personal data on behalf of the Customer (Data Processor). The processing is regulated by our Data Processing Agreement (DPA).

• Audio: Audio recordings are not stored permanently and are deleted within 48 hours after processing, unless otherwise specifically agreed for troubleshooting.
• Text: Generated drafts are stored encrypted and are available to the Customer in the Service according to the agreed retention period.
• Deletion: The Customer is responsible for transferring the final record to their own systems (EHR).

The parties shall treat each other's confidential information confidentially and only use it to fulfill the Agreement.

We strive for high availability but do not guarantee uninterrupted operation. Planned maintenance may result in downtime. Journalia may update and change functionality in the Service continuously, provided that core functionality is not materially impaired.

Journalia may suspend access in the event of non-payment, material breach of the Terms, or security risks.

The Customer retains all rights to their own data. Journalia may use aggregated and anonymized data (which cannot be linked to the Customer or patient) for statistics, operational security, and improvement of the Service.

The Service is provided "as is". Journalia is not liable for indirect losses, operating losses, lost profits, or losses caused by the Customer's use of unverified drafts. Journalia's total liability is limited to the amount the Customer has paid for the Service in the twelve (12) months preceding the claim.

Journalia is not liable for failure to perform due to circumstances beyond our control, including power outages, network failures, errors by subcontractors (including cloud services/AI providers), or government mandates.

The Terms are governed by Norwegian law. Disputes shall be sought resolved amicably. If the parties do not reach an agreement, the Oslo District Court shall be the legal venue.