Need
With up to 30 daily consultations, documentation is a large part of everyday work. Journalia frees up time so that the patient experience is strengthened without compromising quality.
Last updated June 6, 2025
Secure and safe patient data
Journalia complies with privacy requirements under GDPR and information security in the healthcare sector.
Summary
- Journalia provides equally secure and safe privacy as traditional EHR systems
- Everything Journalia writes down is permanently deleted after 48 hours
- Journalia transcribes without decision support and does not require CE approval
AI in healthcare
Journalia always follows health authority current recommendations. The most up-to-date guidelines are "Quality assurance report: Use of artificial intelligence in health and care services", published January 10, 2025. You can read the full report here.
The artificial intelligence Journalia uses listens, transcribes in real time and summarizes consultations between doctor and patient. Journalia does not offer decision support – only speech to structured text, in line with what the health authorities considers safe. Therefore, Journalia does not require CE approval as medical equipment.
Doctors who use AI for transcription must inform patients through a poster in the waiting room. If individual patients have particular needs for more information, the doctor must assess this. Download posters for use in the waiting room here.
Suggested information
“I will use a transcription tool that summarizes the medical consultation in writing afterwards. The result is that I update your medical record faster and more comprehensively. Everything is in accordance with GDPR laws and access is limited to me as your doctor. Audio recordings are never stored and the written summary is always permanently deleted within 48 hours.”
AI as a solution for medical documentation
Risk assessment
Login with BankID or Buypass, real-time transcription, encryption and automatic deletion after 48 hours makes the risk low while no decision support is involved.
Benefit assessment
Shorter waiting time, more patient contact and less evening work benefits both patient and doctor. The time savings exceed the monthly cost.
Professional competence
Over 200 doctors from Dr. Dropin have quality assured the solution. The feedback has shaped a tool that strengthens medical safety in consultations.
Privacy in healthcare
When a patient meets a doctor, they are in a vulnerable position, where for the sake of their own health they share very sensitive information with a professional they trust.
Protecting this information and ensuring that it cannot be misused is part of the contract in the doctor-patient relationship.
Journalia always follows the highest standards for security in line with health authority current recommendations. All development of Journalia has taken place with a focus on the Nordic healthcare system.
BankID and BuyPass are used for secure login. Data and transcriptions are anonymized and encrypted so that only the treating doctor can see the clinical note. Journalia does not use patient information for learning, model training or permanent storage. After copying to the EHR system, all data is automatically deleted after 48 hours.
Medical quality
New technology should be used with caution, which has been greatly respected in the development of Journalia. The goal is to simplify everyday life for busy and skilled doctors, as well as facilitate better patient experiences where the doctor's gaze is on the patient and not on a screen.
Through collaboration with Dr. Dropin, Journalia has been evaluated by over 200 doctors who have actively used the tool in their everyday work. Dr. Dropin's strict requirements for flow, efficiency, patient contact and medical accuracy have honed Journalia into a tool adapted to everyday life as a general practitioner.
“Finally, a tool that increases the quality of the doctor visit. Doctors experience increased satisfaction in their work day, and the patient receives better and more objective documentation in the medical record. For Dr. Dropin, Journalia became a natural collaboration partner in creating future healthcare services with the patient in focus and more patient contact for our doctors.”
The quality of the finished summarized medical note should be as you would have written it yourself, with only medically relevant information. The more you say out loud during the consultation, the better the note becomes, which benefits the patient who receives more information. The note should always be reviewed and checked to avoid errors.
Our promise to you as a general practitioner
- We will always be tailored to the needs of the Nordic healthcare system.
- We will always develop Journalia based on doctors' feedback.
- We will always follow applicable legislation and promote secure privacy.
Anne Marte Ladim – Medical Officer, Journalia
Contact us
Do you have questions about security or privacy? Our team is happy to answer.