Question 1

Are my data used for training AI models?

Accepted Answer

No, your data is never used for training AI models.

Question 2

Is Journalia compliant with necessary data standards?

Accepted Answer

Yes. Journalia meets all relevant standards for data handling and continuously updates these in accordance with rules and requirements.

Question 3

Is Journalia classified as medical equipment?

Accepted Answer

No. Journalia is not classified as medical equipment. Journalia does not set diagnoses or offer treatment advice. You have full control over all medical decisions and documentation.

Question 4

Is Journalia worth the price you pay?

Accepted Answer

Our users experience that the time savings Journalia provides quickly cover the monthly cost. Experienced Journalia users can save up to 2 hours per day on administrative tasks.

Question 5

Is it easy to use?

Accepted Answer

Yes, Journalia is designed to be extremely user-friendly. The system integrates seamlessly into your existing workflow and integrates with selected EMR systems. You need minimal training to get started. You can begin using the system immediately, without extensive setup.

Question 6

Is it time-consuming to set up?

Accepted Answer

No, log in securely with BankID or BuyPass at journalia.no, connect the microphone, start recording and you're ready to go.

Question 7

Is patient information safe in Journalia?

Accepted Answer

Yes. Journalia follows strict security standards and complies with GDPR and national guidelines for processing sensitive health information.

Question 8

Does Journalia have access to my patient records?

Accepted Answer

No. All medical notes generated in Journalia are encrypted and cannot be read by anyone other than the person who created the note.

Question 9

What is Journalia?

Accepted Answer

Journalia uses artificial intelligence to listen to conversations, convert speech to text, and automatically extract clinically relevant information. The service is designed to simplify documentation of patient consultations.

Question 10

How much does Journalia cost?

Accepted Answer

You can find our current pricing and subscription options on our pricing page. We offer flexible plans to meet different clinic needs.

Question 11

What happens if the notes aren't completely accurate?

Accepted Answer

The doctor must always review and approve the medical note before it is saved. This ensures that errors can be corrected.

Question 12

What do I need to use Journalia?

Accepted Answer

Journalia works as a browser tab and listens to conversations via your PC. The finished medical note depends on capturing all audio in the room. You therefore need to use a microphone that you receive from Journalia to get the best results. This connects easily with USB.

Question 13

Who is legally responsible for the medical notes?

Accepted Answer

You are responsible for checking the accuracy of your medical notes, as errors can sometimes occur. Journalia encourages always reviewing the note proposal before it is approved in the medical record system.

Question 14

Who can use Journalia?

Accepted Answer

Journalia is developed for and in collaboration with Norwegian healthcare professionals who want to streamline their medical documentation.

Question 15

Where is data stored in Journalia?

Accepted Answer

Data is stored on secure servers within the EU/EEA, in accordance with applicable regulations and is always permanently deleted after 48 hours.

Question 16

Where are data stored and processed?

Accepted Answer

All transcriptions and clinical notes are stored in a database in Europe before being permanently deleted after 48 hours. We never store audio recordings from consultations, as transcription happens in real-time.

Question 17

How accurate is Journalia?

Accepted Answer

Journalia is specially developed for the Norwegian healthcare system and uses advanced AI technology that is continuously improved. The system has high accuracy in transcription, even with complex medical terms. Additionally, you can always review and make small adjustments as needed.

Question 18

Is it cheaper to get a custom package than buying individual licenses?

Accepted Answer

The package price will vary based on the clinic's size and needs, but it will always be cheaper than individual licenses. Contact us, and we'll tailor a package for you.

Question 19

How does Journalia work?

Accepted Answer

Journalia listens during patient consultations and generates structured suggestions for medical records, discharge summaries, and referrals. You can then review, edit, and approve.

Question 20

Why choose Journalia?

Accepted Answer

Journalia is a Norwegian company developed in collaboration between Norwegian healthcare actors and leading Norwegian technology environments. All product development is aimed at easing the administrative burden specifically for Norwegian healthcare professionals. Journalia is integrated with Pasientsky and Pridok, where medical notes are created directly in the medical record systems. Journalia has a fixed and predictable price.

Question 21

Can I use my personal templates in Journalia?

Accepted Answer

In Journalia, you have the ability to continue using your personal templates that are automatically integrated into the medical note using custom verbal triggers. For example, the trigger "normal neurological examination" will fill in your defined template under findings.

Question 22

Can recordings be shared with others via Journalia?

Accepted Answer

No, recordings are only available to the doctor performing the consultation, and are only used for medical documentation. Login is via BankID and Buypass.

Question 23

Can the system handle medical terminology?

Accepted Answer

Yes, Journalia is specially adapted to handle medical terminology and Norwegian specific terms. The system is trained on the healthcare sector's specific language and terminology, making it a reliable tool for medical documentation in all types of medical consultations.

Question 24

Can Journalia produce short and concise notes?

Accepted Answer

We know this is important for Norwegian healthcare professionals to actually replace manual work and save time. Through continuous collaboration with professionals, Journalia has become skilled at extracting essential information worthy of medical records.

Question 25

Does Journalia store consultation recordings?

Accepted Answer

No. Journalia does not store audio files. The medical note is processed in real-time and is always permanently deleted within 48 hours.

Frequently Asked Questions

Didn't find what you were looking for?